Owning a car wash is a very social portfolio. A car wash is a place that sees hundreds of people on a daily basis. If you are situated in a smaller town you will probably not see as many, but your day will definitely be completely occupied.
Well, it is a business in which you have not heard of any growing company yet. In urban areas and metropolitan cities, there are many car washing companies that offers many other car detailing options. In those bunch of car washing companies, people do not rely on any one of them. Whichever arrives to their way, people gives their car for washing. Because nowadays, mostly car washing and detailing companies are offering almost same services everywhere.
However, this was the scenario about urban areas. Car washing companies are very less established in rural areas. It’s a myth that companies cannot grow in rural or backward areas. That is the reason why businesses do not go beyond city lands. Although it can be a mistake by many business owners as people do live in rural areas too and they own vehicles and costly stuffs.
What if you have an app that can book an appointment for your customers for car washing right from their smart phone. Yes! a car detailing app that can make your car washing business an amazing one. If you want start your own car washing business then you should establish it in the land where is no competition.
Since this business is quite packed and busy, there is a lot of competition in this field too. Now, if you want to succeed in this business, just financials aren’t going to take you too far. You have to understand that wherever there is human interaction, there are natural expectations of the customers. Here’s a list of the top 10 commandments from the most successful car wash companies around the world.
7 Steps of mobile car detailing app
#1 Be Welcoming
If someone has come to you to request service, the least you can do is look welcoming. Be warm and attentive to their requirements. The worst thing for a customer is when they are willing to give money for something and they are met with a cold dead response. Don’t do that.
Smiling is the most underrated thing in today’s world. Smiling for your customer is the easiest and the most cost-effective way to increase your business. Consider two scenarios:
- You walk into a shop and the man behind the counter smiles at you.
- You walk into a shop and the man behind the counter is indifferent.
Which shop will you go again?
#3 Be attentive
Sometimes, customers share their doubts and fears with the service providers only to be neglected completely. That is one of the worst kinds of experiences. Please remember, this business is yours. You know the in and out of a car wash industry, they don’t. So, it is natural that they might have questions that you think are common knowledge. They aren’t. So, be attentive and help them out.
#4 Keep it Clean
It is a car wash. People will expect it to be clean. That is your business, right? No one will trust a cleaning place that is dirtier than their own car which they brought out to be cleaned. An organized workshop is also a workshop that people trust. It will be easier for you to manage it and of course, for people to rely on you.
Innovation is the key to success. Unless you keep changing and evolving with the time, you will find that everyone else has moved past you and the only people who come to your car wash are Aunt Adelaide who lives next door and your Cousin’s wife who owes you money. Every day, we are faced with new technology, new products, and a new workforce. Innovate and give your users an experience that they want to come back to rather than one that they can live without.
#6 Grievance Redressal
You can’t make everyone happy. That’s just a fact of life that you have to accept. There are going to be times when your customer will be unhappy with your service. Have a proper plan to handle these situations. Grievance Redressal is a very important aspect of your business. If your clients know that they can count on you to help them when they are dissatisfied, then they will surely come to you only.
#7 Give Regular offers
A car wash is a recurrent activity. Plan offers and referral rewards such that your customers are drawn to come back to you only for their next car wash. First, get an idea of the user pattern. How do they like to get their cars washed? Devise custom car wash packages and offer for them.
#7 Get an Application
Getting a mobile application for your car wash is the ultimate way to ensure that you can capitalize on the potential of the people. An on demand car wash app will help people in two ways:
- They can both book an appointment with you and come at a scheduled time to you.
- They can request service personnel from your car wash to come and wash their cars at home for them.
You can buy a sparkl clone or a mobile car detailing app for yourself if you don’t already have it. This app can provide your customers bundle of option to choose for. According to your services, you can customize your mobile car detailing app so that your customers do not face any difficulty while appointing.
Usually, people have to wait for their turn to come but through this app your customers can check the availability. If there is availability in the washing station, then only booking option will be available. Or else, customers can book for later washing. It’s an app that can let you expand your business rapidly. Quite a marketing process may be required but soon, it will definitely help you in succeeding.