The printer is one of the necessary peripheral devices for businesses as well as for home use. There can be many reasons for getting the printer into error. When you get the error, you should check all the software and hardware components which can get the printer into an error state.
Possible reasons for getting the printer into error
- Paper jamming
- Loose connection wire
- Printer cartridge gets into some error
- Empty cartridge
- The printer fuser or printhead gets damage
- You are using the outdated printer driver
Best solutions for troubleshooting printer errors:
Check the printer for paper jam
The printer can get into a paper jam when the paper chunks are stuck inside the printer. This type of error usually appears on the old printer models, especially DMPs. When you get the HP printer offline, check for the paper jam immediately. You need to remove the paper chunks and dust from your printer. Open your printer device and check for the paper chunks. Now remove the cartridge and clean your printer. Reinstall the cartridge carefully on the printer and again try to take a printout. If the printer is still not working then seek other solutions.
Run the printer troubleshooter
Running the printer troubleshooter will help to fix the printer related errors. Using the troubleshooter is very simple and it will fix the error immediately. Here are the steps for running the printer troubleshooter on Windows PC:
- On the desktop, click on the Windows menu
- Go to the settings
- Tap the Update & Security option
- Click on Troubleshoot button
Tap the Printer option and click on Run the Troubleshooter option. The printer troubleshooter will check for the error and fix it automatically. After completing the process, you will get a result page on your screen.
Inspect the ink cartridge
The printer can get into error when the ink cartridge is not installed properly on the printer. When the printer shows an error, open the access door and take out the cartridge. Now check for any damage on the cartridge. Make sure you have removed all the protective tapes and clips before installing the cartridge on your printer. Check the contact pins of the cartridge to ensure that they are touching the printer. After inspecting the printer, reinstall the cartridge on your printer. Now restart the printer and check for the error. The printer can show the error when the user has installed a third-party cartridge on the printer. You should install the original cartridge on your printer to prevent error and print quality issues.
Check the ink level
If the error is appearing due to the low ink level then you should install a new cartridge on your printer. If the original cartridge seems costly then you can refill the ink. But purchase the good quality ink for your cartridge and then refill it carefully. After refilling the ink, make sure you have closed the lid of ink drums tightly. Shake the cartridge and check for the leakage. Now reinstall the cartridge and then try to take a printout.
Delete the stuck print job
Your printer can start showing the error when the print job gets stuck. You need to remove the print job for fixing the error. Here are the steps for removing a stuck print job:
- Go to the start menu and hit on the run bar
- Type cmd and hit the Enter button
- A permission screen will appear
- Click on Yes button
Now type net stop spooler on the command screen and hit the Enter button. Open the file explorer and clock on the address bar. Type the Spool printer address and hit the Enter button. Right-click on the highlighted files and click on the delete button. After deleting the print job, give a new command and check for the error.
You should also check for the updates of your printer driver. If the printer driver is outdated then install the new updates. For the corrupted driver, you should reinstall the fresh driver setup on your device and then try to run the printer.