The US is one of the most promising markets for people who want to own or operate a grocery store. If you are also planning to start your own grocery store in the US, your first task is to measure the people’s expectations and then ensure that you are capable of fulfilling those needs. Read on to know more about what customers expect from an Indian grocery store in the US, like Swagat Grocery in Chicago.
When people come to a grocery store, they want to save time. If they visit a physical store, they want the customer service or salespeople to help them with the purchase and steer them in the right direction. They don’t want to waste time looking for essentials like juices, frozen foods, milk, etc. So, a store should keep everything organized and label the categories while also ensuring that the staff is attentive.
If the grocery shop provides an online shopping experience, it must help customers make the process time-saving by making the website user-friendly and easy to navigate.
Another thing shoppers expect these days from all grocery stores is money savings. They don’t want to spend a lot on groceries and are always looking for the best deals. Their loyalties shift easily when they see a discount going on.
Store owners can tackle this challenge by offering regular discounts to all customers. They can also offer additional discounts to loyal; customers or repeat customers. If you buy in bulk from the suppliers, you can also pass on the benefit of bulk purchase to the customers and make your products more affordable and a visit to your store more desirable. It’s a tried and tested hack that brings in actual results.
With time, the number and instances of cyber-attacks are increasing. So, when buying groceries online, people want their payments and personal information to stay confidential and protected. As a store owner, it’s your responsibility to ensure that the website has the best security and security certifications that the clients can trust. When shopping offline from a grocery store, the customers want to quickly get the payment process quickly and not wait a lot. So, you should train your staff to be responsive and more prompt in accepting payments.
The customers who are shopping from a grocery store obviously want to purchase quality products that will not harm their health but boost their health and well-being. The freshness of produce is also a requirement when buying fruits and vegetables. So, as a store owner or manager, you need to assure the customers that all the products are tested for quality and will never disappoint them. Also, stock on products from the brands that most customers trust. There are Indian brands that are easily recognized all over the globe and hence can be easily trusted! Add them to your store.
In the times of COVID-19, people also prefer safe and reliable delivery options. So, if you have an online grocery store, you need to ensure that you have a delivery team. The delivery team should ensure that all the products are delivered on time to the customers. Offer different delivery options like next-day delivery, same-day delivery, and even contactless delivery to ensure that your customers can pick the option that suits them best. Package the items perfectly so that they don’t spill on the way or after delivery.
Learn from the Best
If you want to know what a perfect Indian grocery store in the US should be like or you want to find the Best Indian shop near me, you can look at Swagat Grocery. It is one of the most well-organized brands that offer online and offline shopping options to customers. Most Indians living in the US or American Indians trust this brand to get quality products at the best prices. Swagat Grocery also has a competent team that helps ensure perfect order fulfillment and always focuses on customer service. To know more about the brand or shop from it, connect with the customer care team today and know what makes Swagat Grocery so unique.