cross-sell or upsell

At the onset of the COVID-19 pandemic, when the entire work culture shrank inside the four walls of domicile living, virtual PBX kept the system running. As shown in the report below, the cloud PBX market is expected to show an increase of approximately 14% from 2018 to 2019. After all, the perks of virtual PBX are mammoth enough to overshadow its minor set of challenges. Today, apart from pre-allocating spaces for business expansion in the future and saving on resources, the virtual PBX market is experiencing ongoing innovation trends. Therefore, irrespective of the size of the business, a virtual PBX provider is becoming an essential entrant in the organization. Its absenteeism is soon going to mean a lot, for those who are still not serious about it.

What is meant by virtual PBX?

A virtual PBX system is a need for every business is a need for every business today to stay connected with their audience 24*7. It is a cost-effective, modern technological solution that assists the business to mark its presence anytime and anywhere. All it needs is an internet connection.

This virtual telecommunication medium guarantees complete reliability for the business. Its features like a conference call, call forwarding, call greeting, auto-attendant, and more improve the positioning of the business in the market and also improve the customer base. 

Therefore, if you are a new entrant in the world of business, it is advisable to begin your journey in a company with a reliable virtual PBX host and if you are already an established player, it’s time to bid adieu to your traditional phone system and upgrade your technological investment for all good. 

5 ways in which a virtual PBX can improve your business productivity

Irrespective of the growth stage of your business, it’s prime time you concentrate on adopting a hosted PBX for your organization. Here are the 5 ways in which the VoIP hosted PBX solution can curtail expenses while improving your business’s profits. 

Your customers are never left unattended

With the right virtual phone system, you need never let your customers go unattended. There are features like call queuing and call transfer that takes care of the callers when human attendants are not present to attend the call. The business enjoys full-time virtual phone support. Also, the presence of toll-free numbers further improves the credibility of the business.

It’s easy to expand business

A virtual PBX system makes the job of increasing business sales and business awareness very easy. A virtual PBX helps organizations to keep track of their business transactions regularly. With the presence of toll-free, international numbers, and local numbers, the business can conveniently link themselves locally and worldwide. As a result, it becomes easy for professionals to launch new verticals or expand their businesses across any geographical location.

Improved efficiency and performance

Reducing the number of human hours on calls will improve the efficiency and performance of employees in the long term. With a cloud-based PBX system running, you no longer require a well-trained employee to take care of matters which an automated smart telephone system can do. Also, when employees have more hours at their leisure, they can make use of their time to emphasize other productive work or train themselves for improved performance. An advanced virtual PBX host is well possessed with a bouquet of features like a smart switch, power dialler, global connect, call conference, call transfer, call forwarding, call queuing, call barging, on-hold music, call analytics, and voice mail.

Reduction in overhead expenses

Telephone expenses do seem to be an irrevocable expense for any business. But one should always look forward to means which can reduce such expenses if not extirpate them. So, if you have been the sole user of a traditional phone system, it’s time to upgrade yourself to the cloud-based virtual phone system. Making this switch will save money, and it will also widen your communications channels for prospects. Also, on using the cloud-based PBX system, you are no longer required to incur the mammoth expense of handling the server. All you need is to pay the cloud PBX host for the service being gained, and nothing else. As a result, you enjoy long-term savings on your infrastructure cost, maintenance costs, and more. 

Cross-selling and up-selling opportunities

Cross-selling is the art of selling or proposing complementary services or products to customers based on the last purchase made by them. Such cross-selling opportunities lead to the growth of business revenues. Therefore, when with a virtual PBX you have a complete record of the customers, you can easily cross-sell or upsell new products to them over the call. Cross-selling and upselling opportunities also improve the chance of improving and strengthening customer relations. 

Wrapping up

Now that you are all informed about the reasons which push the adoption of a virtual PBX, it’s time to own one. Also, if you don’t wish to lose connection with your existing customer base, upgrade your telephone system. Simply get a reliable broadband connection for your office and you have the essentials needed for a hassle-free cloud PBX system. If your choice is CallHippo, you will get customized and affordable cloud-based telephone systems for running your business. So, contact us now!

By Anurag Rathod

Anurag Rathod is an Editor of, who is passionate for app-based startup solutions and on-demand business ideas. He believes in spreading tech trends. He is an avid reader and loves thinking out of the box to promote new technologies.