The medical profession is getting a lot more demanding than before. Ever since the planet was invaded by the COVID-19 virus, there have been more medical cases, and patients have made their way to the hospitals for vaccinations, tests, and treatment.
Besides that, there are other medical queries and concerns that a hospital receptionist has to take care of. Some of the queries require immediate attention, and others do not make so much sense. Nonetheless, medical professionals have to answer to all the patients.
The medical staff has their hands full. They have too many extra duties, especially when there are too many patients. Sometimes they must stay back after clinic hours and attend to patient calls. But it’s not possible to take every call that comes to the hospital. Sometimes the staff is busy doing some other chore. This means that the call would go to the voicemail.
You want to provide the best care to all the patients! How about investing in medical answering services? NoMorePhoneTag, a medical answering service provider, believes that every call made by the patient is of topmost priority.
The medical answering services are great for the patients and the hospital. Let’s find out why!
Improving Overall Customer and Patient Satisfaction
The family of the patient or the prospective patient will call on the hospital number, and if they don’t get any answer, they will go to another medical center. People have less patience these days, so answering the call promptly is crucial to retain the patients.
Healthcare providers struggle with providing quick answers to all the patients trying to call the hospital. This could lead to losing a patient or a customer. If there are no patients, the medical practice won’t be useful.
With answering services, patients can get prompt responses. Instead of visiting the medical facility, the patient can find out if there is an available slot. Patients have too many questions bouncing in their heads, so getting assistance through a call can be helpful.
Medical Emergencies May Arrive Anytime – It’s Time To Offer Quality Services
Dear healthcare provider, medical emergencies arrive anytime and at any point. A person can have a perfectly normal day and still get a heart attack in the later part of the day.
When you have a medical answering service in place and that too 24×7, your patients will be at ease. The patients can call and expect a professional to pick up the phone and answer their quick queries. A receptionist, in general, may not have the expertise to handle distress calls, but medical answering service providers offer professional service.
It’s time to provide professional service to your patients. They deserve quality and should also be aware of your availability.
A trained medical answering team – that’s what your hospital or clinic needs to keep the patients satisfied.
Following Up With Patients and Reminding Them of the Appointment
When a patient misses their appointment, it can be frustrating for the doctor and the staff. It could lead to major disruption. Streamlining appointments is possible if you have medical answering services in place. There will be fewer canceled appointments if a professional contacts the patients or sends them reminders about their upcoming appointment.
In case there is any cancellation, the medical answering team will notify you so that you can plan your day in a better way.
Minimizing Overall Costs
Time is money. Healthcare providers lose money if there are sudden cancellations or the staff misses certain patient calls. You may lose an appointment too. If you hire a new staff member to answer calls, then it will cost more money.
You need a medical answering service provider – it’s cheaper and much more efficient in handling patient calls. Don’t you want all your patients to have a positive experience with contacting your clinic or hospital? It should not be an inconvenient or painful experience for the patients. This way, you get more patients and generate more revenue too.
Medical Answering Services are HIPAA compliant
Patient confidentiality is of topmost priority. Patients don’t want their information to fall into the wrong hands. So, the medical answering service should be HIPAA-compliant.
They will protect all the details of the patients.
There will be no breach of privacy, and the patients will be in the right hands too. You must search for a HIPAA-compliant medical answering service to ensure your patients’ details are safe.
It’s Time To Improve Your Relationship With Your Patients
Giving one-on-one attention to every patient can be hard. But, a medical answering service provider can help build and improve this relationship.
As a medical professional, you wish to develop an excellent doctor-patient relationship. Isn’t that how you earn trust and respect? It is time to lay that foundation by investing in medical answering services. The professionals will handle a huge part of the communication. Do thorough research before getting a medical answering service provider onboard.
