As a digital firm, have you seen a shift in the relationship dynamic between you and your clients? Do you want to make sure that your company’s ties stay strong no matter how digital interactions change? This essay was designed to help you better understand what constitutes a bad problem.
Relationships between agencies and their customers are similar to any other: they have ups and downs, and they take effort from both parties to sustain.
The limited partnership has evolved in recent years, and things are also no longer as straightforward as they once were. A considerable rise in aggressiveness, clearly, hasn’t helped. Despite the fact that businesses, like the millennial generation, have a rep for switching jobs and a lack of responsibility, 23% of companies cooperate with several or more digital enterprises at the same time (up from 14 percent last year).
Furthermore, many businesses are beginning to bring in-house digital marketing expertise, suggesting that there are less reasons (or so they feel) to outsource the work.
What does this mean for the rest of your company? Is this to say that you’ll have to work even more to keep your consumers happy and loyal for years to come?
This isn’t needed; after you define agency relationship, you may transform your agency into a cooperation rather than a client-provider relationship with only a few tweaks.
Isn’t that the most sensible option?
Keep in mind what (or who) matters.
According to recent study, while both agencies and brands agree that innovation and strategic leadership should be prioritized, agencies prioritize managerial competencies and technical expertise for new trends, while corporations prioritize analytics and customer-centric strategy.
Isn’t it true that you work as an agency for your customer?
Do you ever imagine that the new campaign you’re working on would bring you international recognition (and maybe even a marketing award or two) instead of giving exactly what your consumer wants?
Are you occasionally concerned with gaining larger clients and contracts, maybe to the exclusion of taking care of your present customers?
Do you prioritize the company’s “best practices” and your own artistic vision over the needs of your clients?_———–
Hearing a client seek a concept you don’t think is possible (or even imaginable!) and knowing that the final decision isn’t yours is inherently distressing. You, on the other hand, have total control over how you educate your consumer so that they make the greatest decisions possible.
While you are unquestionably outstanding in all aspects of your career, it is crucial to remember the most important aspect of your work: it isn’t winning accolades, it isn’t coming up with the most outrageous, inventive campaigns… It’s about ensuring that your consumer is totally happy.
This concludes the debate.
It might not be a problem right now, but don’t let it become one.
You must first understand that you and your consumer are a team in order to establish a successful relationship with them. Reporting is a crucial part of this collaboration since it allows you to communicate with your customer, informs them about your work and talents, and builds trust and transparency.