For any eCommerce business, delivery is one of the crucial factors. An efficient delivery management system can impact customer retention and satisfaction ratios in an era where lightning-speed delivery is routine.
Managing orders and delivering them on time becomes difficult as the business expands. That is why you need a proper delivery management system that can help you streamline the flow.
There are Shopify apps in the market that amplify the functionality of your Shopify store. Let’s find out what a Delivery Date Scheduling app has on its plate.
Challenges Faced by eCommerce Stores
Less Transparency
Your store might need a feature that can show custom delivery dates based on location, date, and type of order. Showing general statements like “Your order will be delivered within 15 days”, even though you would deliver the order in 3 days, can convince customers not to purchase the order. Because of this, customers might change their decisions if they want the order by some specific date.
More Friction
When you don’t give customers a delivery date, you will observe a rise in the number of tickets your support team receives. Most of them will just ask when they will receive their order. You might need a bigger team to handle the upcoming tickets. And if you don’t respond to them on time, it will elevate their anger/frustration toward your brand. The last thing any brand would want their customer to feel is to feel cheated or not heard because if these feelings arise, the customer will not return for a second purchase.
Overcome Challenges With the Shopify Delivery Date Manager App
A delivery date manager allows customers to choose the preferred delivery date for their order. Customers can also choose delivery time along with the delivery date.
Here are the features to look for in the Shopify Delivery Date Manager App:
Offer Multiple Delivery Options
The delivery date manager offers multiple delivery options to customers, like Store pickup, local delivery, and shipping. Customers like to choose the options that best fit their needs. Giving multiple delivery options opens the door for more customers.
Offering multiple delivery options can lead to an increase in sales. Customers that were earlier abandoning carts at checkout because of late or non-preferred delivery dates will now be satisfied because they have the liberty to choose the delivery date—the options you have. Customer retention rates would increase as customers enjoy shopping from a brand that offers convenience and respects their preferences.
Choose Delivery Date, and Time
The customers can choose the delivery date and the time from the available dates and times. Owners can restrict the delivery date and time when not working. For example, if your business stays closed on weekends and bank holidays, you can restrict those days so customers cannot choose those. None of the deliveries will be missed.
Customize Icons and Text
The texts and icons are customizable in the Shopify Delivery Date Manager app. You can add a message like “We do not deliver on this date. Please select another date.” when a customer tries to select the restricted date. This message will inform them why they cannot select the restricted date. They might assume the feature is not working if you don’t show the message. It is essential to point out to customers the next step, or they might need clarification. Now for the next step, you can add a message like “Choose your preferred time slot.” This informs customers that their date selection is successful, and now the next step is to select the time slot for the same date.
Configure Shipping Rate
The app comes with two options to configure the shipping rates. The first is the static shipping rates, where you keep one standard delivery rate, and the other is dynamic shipping rates, where you add shipping rates based on the order purchase value. For example, if customers order goods of a certain amount, they are eligible for free shipping. Similarly, if the delivery location is in some city, state, or country, then the said amount of delivery charge would be applied.
Order Processing Time
Not all products you sell will be ready to ship. You need preparation time. For example, bakers need time to prepare cakes; florists must make bouquets, etc. What if a customer chooses the date you can’t deliver the order? To avoid such circumstances, you can enter the preparation time in the backend, which will restrict customer preparation days. So, the restricted dates and available dates will be shown depending on the product and the order date.
Conclusion
The Shopify delivery date manager can be a game changer for your Shopify store. It helps you increase the conversion rate as the customers abandoning the cart due to non-preferable delivery dates are now able to choose the delivery date and time they prefer. When a customer enjoys the shopping experience, they not only come back for their next purchase and share positive feedback with friends and family. Good branding can undoubtedly help you. Sales and your business will increase, which is possible by integrating a Shopify delivery date manager with your Shopify store.
