echo offline issue

Amazon Echo show is an excellent option if you’re looking to add a smart display to your home. You can use the Echo Show to access real-time video from your smart home’s security system, make video conversations with friends and family using Alexa’s Drop In function, stream from Hulu, youtube, Netflix, Prime Video, run photo slideshows, and much more. But glitches happens, and the Echo Show has had its share of issues. However, it gets even tougher when there is conflicting information about how to fix the issue. In this deep dive, we’ll be taking a look at echo show offline issue and how to fix it with few easy steps. Let`s get started!

Reasons Behind Echo Show Offline Issue

There are a variety of reasons why an Echo Show device may appear offline in the alexa app and unable to respond to your voice commands. Before trying any troubleshooting solutions, first you need to get familiar with various causes behind this offline error. This will help you to understand & learn about this issue deeply. The following are be the reasons behind Echo Show Offline issue :-

  • Outdated Amazon Alexa app or software version of Echo Show Device.
  • Wifi is inconsistent or malfunctioning.
  • Weak Signal Strength of Wifi.
  • Not Using Correct Power Adapter.
  • Echo show and smartphone connected on diff. networks.
  • Not connected to power supply properly.

Hence, these are some reasons which triggers echo show offline issue in the alexa app. Whatever the case is, below mentioned easy troubleshooting steps will help to fix this issue easily and restore Alexa’s and the Echo show device back in sync. Let us take a look at what to do when Echo show appears offline in the alexa app.

Troubleshooting Tips to Fix Amazon Echo Show Offline Issue

Make Sure your echo show is plugged in :

The first step is to check if the power cord is securely attached to the Echo show and the wall socket. Also, test the power outlet with another device to make sure if it`s working properly and is not bad. 

Examine your Wi-Fi Connection :

The Echo show seems to be offline in the alexa app if your Wi-Fi is down. Verify that the internet is operational and that the display lights on the router are lit up in green. There’s an issue with the router or your internet is down if there’s a red light. To get the Wi-Fi back up and running, restart your modem/router.

Reduce the distance between echo show and router : 

Because of a poor connection between the Echo show and modem/router, device may not perform and can appear as offline in the Alexa app. The Wi-Fi signals can be improved by bringing the Echo show closer to the modem or router. Remove any electrical equipments or appliances, such as microwaves ovens, baby monitors ,TVs, radios, etc that are in the way of Echo show and the wireless router as these can cause interference and reduce Wifi signal strength. Also ensure, echo show must be within 30 feets or 10 mtrs of your Wireless router.

Check your device power adapter :

 Amazon Echo devices work with their original adapter to receive the proper power supply to the device. Make sure you are not using other devices adapter, such as of Samsung, Roku, etc. If this is the case, then you should immediately connect your device with the original power adapter that came with the actual packaging and see if that solves your problem.

Update the alexa app on your iPhone or Android :

If restarting and relaunching the amazon alexa app didn’t work, check if your app is updated to the latest version. You can verify that by navigating to Google Play or App Store. If there`s an update available, you should install it and then check if that resolves your offline problem.

Update the Wifi Network Information :

Another factor that can lead to an offline error is making changes to your network information. If you have recently upgraded your router or had made changes to your Wifi name or password,then you must update this information in the alexa app to resolve this issue and bringing your Alexa Show back online again.

Reset the Echo Show to the factory defaults : 

If none of the troubleshooting steps mentioned above help you resolve this problem then we recommend resetting the Echo show device to its original settings. Before proceeding to reset your echo show device, please take backup of any important data stored in your device. And here are the step by step instructions to reset your device.

  • ,Swipe down from the top side of the screen and select Settings on your alexa show.
  • Tap device options.
  • Now, press on option reset to factory defaults.
  • Select Reset to confirm to proceed.
  • Now you can set up your Echo show through the Alexa app again.


So these were some easy troubleshooting steps that would help you fix your Alexa Echo Show Offline issue. However, if still the problem is not resolved then you get in touch with our experts at Alexa Helpline for more advance troubleshooting and instant solutions. 

By Anurag Rathod

Anurag Rathod is an Editor of, who is passionate for app-based startup solutions and on-demand business ideas. He believes in spreading tech trends. He is an avid reader and loves thinking out of the box to promote new technologies.