microsoft dynamics

Customer support is indeed an indispensable element for shaping business. It should be given prominence on top of all business strategies as it drives business to growth and incredible customer base. Most of the companies keep up the growth mostly based on customer experiences. Since customer support is key to business success, you need to go beyond customer needs with state-of-the-art CRM (Customer Relationship Management) solution that strengthen relationships. 

Customers have high expectations on services being provided by companies. Taking that into account, your businesses require a major shift in the way they interact with customers. It is now more than important ever to implement the industry-leading Microsoft Dynamics 365 CRM for more responsive customer support. Dynamics 365 CRM has capabilities that deliver remarkable customer experience to help organizations become more customer-focused, productive, and valuable. Businesses that invest in Microsoft Dynamics 365 Business Central UAE see superior customer interactions and financial gains.

Microsoft Dynamics 365 CRM comprises a group of applications or software solutions that improves the way you communicate with your customers. Dynamics 365 CRM is a powerful platform where everything related to data to customers are stored. If you focus on developing your customer base with dedicated support, this centralized and automated CRM solution is the best fit you can rely on – it never misses any growth opportunities and loses revenue. The solution makes the most of your customer relationships by providing great customer support.

You have options to deploy Dynamics 365 CRM including cloud or on-premises. 

Dynamics 365 in the cloud

Deploying Dynamics 365 in the cloud means that your team will be able to access information whenever they need, at any time and on any device. You do not have to worry about the hardware and IT costs that on-premise solution require. In the cloud version, Dynamics 365 is available on Microsoft servers. You can access the application through web browser, mobiles and tablets and outlook. In the cloud version you will have access to many features such as the automatic cloud backup, analytics, insights, automatic updates and more. Cloud deployment helps your customer team to provide support anytime from any part of the world and at any time. 

Dynamics 365 on-premises

On-premises solution allows users to deploy Dynamics 365 on their own computers (servers). You keep all your business data in-house and users are solely responsible for managing and maintaining the software. Compared to the cloud deployment, in the on-premises version you will get more control over your data, and you do not need to worry about the rising cloud storage costs. 

Dynamics in the cloud is worthwhile than on-premises version for more responsive customer support

Dynamics 365 CRM cloud deployment opens doors to numerous benefits. 

  • You do not need to spend time and money for servers, hardware devices and installation of software, all you need is an internet connection. You do not need to worry about anything related to hardware issues, data loss or security breach, as the solution is deployed in Microsoft data centers. 
  • You will have access to Business Intelligence and Machine learning and this helps you get a comprehensive view of business performance across all operations. Your users can connect with Microsoft Power BI (Business Intelligence), an analytics service that turns data from various sources into interactive insights. 
  • Microsoft offers a strong disaster recovery and backup solution that ensures your data is available all the time, no matter the kind of interruption that hit your business. The application enables you to deliver exceptional support and experience to customers even in the challenging market conditions.
  • Dynamics 365 can be combined with other Microsoft productivity apps such as Office 365, SharePoint, and Outlook. The integration allows you to effortlessly access customer data, view contact information and history and create new records. This helps your customer service team grab insights into customer history and resolve problems faster and prompt. 

Grow Business with Microsoft Dynamics 365 CRM

Many fast-moving companies implement Microsoft Dynamics 365 CRM to capitalize on sales leads, optimize business operations across local and global markets, provide more responsive customer support and to stay on track for growth. Gallup, a global leader in research and analytics has deployed Microsoft Dynamics 365 Customer Relationship Management to optimize and streamline their business processes and to foster customer relationships that matter. 

Your focus is on winning customer loyalty by delivering seamless customer experiences. It now seems logical to select Dynamics 365 CRM as the linchpin of customer support solution. But when considering the implementation, it is important to rely on experienced Microsoft Dynamics 365 Partners UAE, Qatar, Oman, KSA and other GCC countries. They help your business transform digitally and provide bespoke cloud solutions using advanced features as per your preferences and needs. 

By Anurag Rathod

Anurag Rathod is an Editor of, who is passionate for app-based startup solutions and on-demand business ideas. He believes in spreading tech trends. He is an avid reader and loves thinking out of the box to promote new technologies.