Today everything is about great customer experience. With having a great online store, quality products, how do you still make sure to elevate the experience of your store?
Have you ever monitored how your logistics department functions? Are you fulfilling all the deliveries on time?
- Late deliveries = Bad Impression or nearly Dumped Purchase
- Why is on-time delivery dominant?
- Benefits of Scheduled Delivery
- Maximize Customer Satisfaction
- Increases Brand Reputation
- Helps in Maintaining customer relationship
- Helps in streamlining the shipping process
- Save time and money
- Improves efficiency
- Low-stress level
- Increased Profit Margins
- Over to you
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Late deliveries = Bad Impression or nearly Dumped Purchase
The businesses have tons of options when it comes to delivering a specific product to shoppers. As an eCommerce store owner, it is time you consider scheduled delivery as an option because they are on time and never late.
The scheduled dispatch can do a lot for your business beyond just delivering goods to your customer.
Read on to learn more about how scheduling your product deliveries can have a positive impact.
Why is on-time delivery dominant?
Earlier, the delivery of goods might take up to 4-5 or even more with the fewer options available to the customer.
However, with technological advancement, users today have a lot of choices when it comes to receiving the goods they buy online. The next day or same-day shipment is not a perk anymore but an expectation.
17% of shoppers will abandon the e-store from the retailer after receiving the late delivery for one time and 55% will abandon it due to late deliveries. (Source)
Delivery is the first impression your customer gets of your brand. Hence it is important to refrain from leaving a negative impression on your customer by scheduling the deliveries. It will help you in saving time and money and improves customer satisfaction.
Benefits of Scheduled Delivery
Maximize Customer Satisfaction
Scheduled delivery means you are giving an option to the shopper to choose the time and date receiving the product.
This way, your shoppers will not have to wait for the package to show up anytime. Your shoppers know when they are going to receive what they have paid for. Thus, the satisfaction of the shopper is likely to grow.
“The increased satisfaction means improved shopping experience and the loyal customer base”
Increases Brand Reputation
When the product is delivered on-time , the brand image can be more beautiful in the shopper’s mind.
Shoppers will love it when they receive on-time deliveries. Constantly fulfilling the promises gradually increases the trust on your brand. Customers with good shopping experience tend to share their experience with your product in their network. Inclusively, the prestige of the company increases.
84% of companies experience an increase in their revenue when working on improving their customer experience.
Helps in Maintaining customer relationship
Though it is the first direct interaction between the company and the shopper, it is the last impression of your brand on the shopper.
The punctuality in shipment delivery helps you in maintaining the customer relationship. An e-commerce company that fails to keep the promises to deliver the product on time, the buyers will already have a bad impression of late shipment.
Buyers are an important part of the e-commerce business and buyer’s satisfaction is a must to maintain relationships in everything you do. This is no different when it comes to shipment services.
You can use the Magento 2 delivery date extension or Magento 2 estimated delivery date to let your shopper schedule the deliveries. This tool will also help you in keeping an intact relationship with your buyer.
Helps in streamlining the shipping process
Scheduled deliveries let you know, exactly when the goods are sending and when they are set to arrive at the doorstep.
You will be able to establish pick-up times by phone and email. You will get a price quote immediately as well as email notifications of pick up and shipment.
Hire a professional courier, choose an efficient and streamlined shipping process. Now, you can track the path of any package with confidence. You will also have the privilege of clear communication throughout the entire process.
Save time and money
Shipping products demand a lot of time and money, especially if you are a small business owner.
The scheduled deliveries can save you money. Since everything is planned. you can say an on-demand one. You can plan for your shipping process and can reap the savings.
You can also save money by hiring out the Transport & Logistics process means you do not have to worry about the risk of the employees while driving their vehicles to make deliveries or dealing with an insurance claim if an accident happens.
As you are hiring the shipping services, you do not have to put your precious time in packaging and shipping them. You can direct your attention to grow the business.
Scheduled deliveries let you know the plan for deliveries. Through this, you can streamline your shipping process with a few disruptions and help in on-time delivery.
On-time dispatch is the clear sign that the company is using its resources efficiently. Every time you can plan for the deliveries and can tackle the future hurdles. This will improve the overall efficiency of your business.
Imagine a store owner at the last point, comes to know that he is out of stock. Or your shopper is stressing about the dispatch as they might be unavailable. Is there a reason for such kind of stress?
With an online solution, there wouldn’t be any last-minute stress. The shopper has scheduled their deliveries which means you know their requirements in advance also the shopper doesn’t have to keep an eye on the shipment.
Thus, scheduling shipment can reduce the stress level.
Increased Profit Margins
Maintaining a healthy relationship with your shopper means an increase in the trust of a customer in the company. Through this, you can attract more customers and can build a loyal customer base. As a result, you can see the upward swing of the profit.
Over to you
Delivery is a prime factor when it comes to customer experience. It can make or break the customer base.
When considering the delivery option to your shopper, it is important to choose the right option. A scheduled delivery is at the top of the list that makes you and your shoppers happier.
For eg – If you are a Magento store owner, you can use Magento 2 Delivery Date extension to offer scheduled delivery features..
It not only helps in saving time and money, but also streamline the shipping process, improves customer satisfaction, expanded customer base, and all this leads to the increased profit margins.
Hope this article helps you with the information you are looking for. Also, share your thoughts or experience on scheduling delivery, and feel free to reach us in case of a query.