The business of Uber has spread in so many directions that it’s hardly fathomable. What began as a simple taxi booking app has now turned itself into a multiple service based application. It’s not just Uber anymore. Today there is Uber for food delivery, Uber for parcel delivery, Uber for flower delivery and so on and so forth.
The surprising thing about this is that Uber itself has sort of fallen behind. There are so many other companies offering its services in such varied fields that Uber is slightly falling behind. This is a review of UberEats understanding and highlighting the pros and cons of the app.
The big plus
- The best feature of Uber Eats is that you can track the movement of your driver on the map. This means you can precisely see exactly where the driver is. A time stamp will show you the estimated time of arrival for the driver as well.
- Uber Eats offer you $10 credit when you place an order through the app for the first time. As per their rewards and referral program, the one who refers the app also receives $5 credit as a reward.
- The app is User-friendly. People are more or less accustomed to using the Uber app for booking taxis and so it becomes very easy for them to use it for booking a food delivery as well.
- From a mammoth like Uber, you’d expect more. The app is pretty basic and has no imminent wow factor.
- The app’s design is too mellow and not bright and attractive.
- The driver’s side of the application seems to have many glitches with respect to time and map navigation.
- The app has no Chat feature which forces the users to call the Drivers. These calls may or may not be answered and leave the Users in a very troubled situation.
- Communication flow between the Driver and the restaurant seems terrible. They have no in app feature of maintaining notes or special information that the app driver passes on to the restaurant or vice versa.
Well, it isn’t too great. People who have used other food delivery apps swear by its efficiency and the lack of efficiency in UberEats. The miscommunication between the three parties involved is a big cause for concern. There are certain issues regarding how the customer service at UberEats has been too.
With the growing level of competition, many local players have successfully built apps that are better in terms of their user interface. They look better, they serve better and are slowly picking up the pace in the market.
It is now quite evident that there is a gaping hole in the market for food delivery apps which is rapidly getting filled up by people launching their own food delivery business based on cloned apps. With very little investment, people are becoming successful appreneurs. Certain markets may be getting saturated but people always like an option from which they can be sure of getting good service. It’s a waiting game to see if UberEats can better themselves and lead this market as well or not.