Most businesses today are incorporating chatbots to improve the efficiency of the system. It effectively helps to improve productivity and increase the scalability of the organization. Similarly, the use of bots in Microsoft Teams is known to have increased the Teams usage. With the installation of conversational bots into the system, it helps to efficiently automate the existing processes.
Microsoft Teams is a popular cloud collaboration platform that allows team members to e-meet and carry out chats, video conferencing, and share files seamlessly. The capability of Microsoft Teams is augmented with the addition of integrated apps. AI chatbot Microsoft Teams is one such application that has elevated the functionality of the Teams platform.
If you are acquainted with Teams bots and want to know more about them, this article will give a detailed overview of its functions and the terms of usage.
What Are Microsoft Teams Bots?
Microsoft Teams bots is an integrated application that allows you to carry out an interaction with a web service through chat without leaving the Teams platform.
The conversational bots which are built on the Teams platform allow the Teams users to interact with a web service via text, interactive cards, and task modules. It serves as an intelligent bridge between the Teams client and the other workflows. Hence, it gives the users the facility to collaborate while remaining on the active collaboration platform.
In the Teams platform, the conversational bots are a part of either one-to-one conversation, group chat, or channel in a team. The bots can handle a few simple commands or complex, AI-powered and Machine Learning, or Natural Language Processing virtual assistants. The conversational bots can be one aspect of a larger application, or they can be completely stand-alone.
You can carry out a one-to-one chat with a bot with both the texts and interactive cards. To create a useful bot, you need to create the right mix of cards, texts, or modules. As Microsoft Teams is a chat-based collaboration tool, bots are undoubtedly a powerful element.
How To Add Microsoft Teams Bots?
If you want the Teams bots, follow the steps listed below.
Step 1: Enable Bot Functionality In Team Administration Panel
- If you want to access Microsoft Teams Admin Panel, you have to go to the Office 365 Admin Center. Click on the Settings, and choose Services & add-ins, and then choose Microsoft Teams.
- A pop up will appear. Under the Apps section, ensure that Allow external apps in Microsoft Teams setting is Enabled. Otherwise, switch it ON.
Step 2: Add Bot(S) To The Team
- Click on the ellipsis, which is available next to the Team that you want to add Bot(s). After that, click on Manage Team.
- Click on the Bots tab. You need to ensure that the option to allow external apps in MS Teams is enabled in step 1.
- Click on the Discover Bots button.
- The list of Bots will pop up.
- To add one of these bots, click on any Bot, and then click on the Add Button.
How To Use A Teams Bot?
- To initiate a conversation with the bot, type in @, which is to be followed by the Bot Name. When you type it, Microsoft Teams will recognize the name, so you will not have to type out the whole name.
- Press Enter.
- Every bot serves a different purpose. Hence when you enter the name, you will get a list of instructions.
- Using intuitive texts and commands, find out what specific function you want. Ensure that you prefix the command with the bot name.
What Can Teams Bots Do?
Microsoft Teams bots are functional tools, and because of their versatile nature, it can be a part of the larger application or can function as a stand-alone app. It helps to improve productivity and collaboration. The bots achieve this by automating the requisite workflows or tasks. It is mostly used to
- Embed Functionalities From Another Site/Service
Teams chatbots help to improve productivity. It achieves this by reducing the need to constantly switch the context.
- To Trigger A Workflow From The Conversation
With the help of Teams bots, you can trigger the internal business process at your organization from a conversation. The use of a chatbot for the automation of such internal business processes helps to organize the entire process.
- To Automate Low-Level Support Task
As many companies are looking for the option of remote work, bots can provide help with the lower-lever support tasks, which will help to bring down the workload of IT admin and support teams.
To Conclude:
Microsoft Teams bots is an advanced Teams feature/functionality that helps you interact with and obtain the essential information from any website in a conversational manner. With the help of the steps mentioned above, you can integrate the bots into your Teams platform.
