ServiceNow helps you work more efficiently by using an engine for workflows powered by AI. It delivers solutions through workflows suitable for employees, IT, and customers. Additionally, using the Now Platform, you can develop the corporate workflows that you require.
ServiceNow Services eliminates a lot of manual labor and transforms the tasks into simpler automated ones. The platform is equipped with capabilities that make any business’s work easier. However, many companies do not realize the advantages due to a lack of inadequate use.
This blog will look at several of the frequent ServiceNow issues encountered when transitioning to and fully embracing ServiceNow for use as an IT service management (ITSM) solution.
Here are the six most common issues faced in ServiceNow Implementation:
- Internal Requirements
- Over Customization
- Workflows that are complicated and outdated Methods
- The lack of expertise
- General Training
- Resistance to Change
When you start implementing ServiceNow in one of your modules within the department, other departments begin to request the service’s implementation. The creation of a specific solution for every department can hinder your implementation.
The entire purpose behind using ServiceNow is to keep the flow of information between teams. If organizations begin to consider requests that are not on the path of their goals, chaos impacts the entire implementation process.
A lot of customization could create a ServiceNow installation costly and challenging to maintain. It is common for customization to require the assistance of external consultants or custom-designed codes. The complexity of customizing can make it challenging to extend ServiceNow to new organizations or departments.
Customization makes updating your system more time-consuming and laborious since you must ensure that your customized code works with the latest version.
Complex Workflows and Old Methods
The more complex your workflow is, the more difficulty you’ll need to adopt an ITSM solution such as ServiceNow. It is difficult for users to complete and comprehend complex workflows, and putting them into your software is equally tricky.
ServiceNow is created to simplify your workflow; however, you cannot benefit from it if you make a complicated workflow cluttered with unnecessary steps.
It is also essential to ensure that your processes are up-to-date and integrated with the relevant information points. Data flow among teams may be affected if they are not adequately integrated. If one system is not correctly coupled with each other system, you may be missing valuable information because of data silos.
The Lack of Expertise
ServiceNow has a broad array of featured solutions to support each of its Employee, IT, and customer workflows. If you don’t have required knowledge and experience to take advantage of these options, it could result in an ineffective execution.
A company’s resources could be insufficient or even insignificant due to limitations on its performing tasks. When investing in the platform, businesses must ensure that they have the funds to training or consultants from outside to ensure that the platform is implemented smoothly without affecting ongoing projects.
The generic training offered by consultants or ServiceNow could not be tailored to your specific business or processes. Many companies make the error of instructing employees about the software, but it’s better to train the appropriate team members on how to use it to benefit.
It doesn’t matter whether you are familiar with ServiceNow If you don’t understand how your business uses it. Make sure your training is in line with how you’ll utilize the platform.
Resistance to Change
The implementation changes the way that businesses run.
- The change provides into the IT experience
- The automated features it offers to HR personnel, as well as
- The acceleration is to the security
But the users aren’t willing to make changes. We can’t manage the magnitude of change over a long time. A survey of 3,000 top executives, McKinsey and Company, found that 70% of changes to organizations fail, and 70 percent of these failures can be traced to the inertia of culture and attitudes.
Resolving Adoption Challenges
To overcome these issues, a Digital Adoption Platform is quite useful as it allows you to comprehend how employees are using the platform as well as the procedures they find difficult to finish and how much time they use the application while working on the task.