Are you tired of dialing list of phone numbers manually? Efficiency is the key of any business, and auto dialers are the best way to eliminate this headache. Utilizing this into your business enhance the productivity, improve overall business operations, revenue, and saves a lot of time. Let’s discuss what is it and why businesses need to invest in auto dialer software.
What is An Auto Dialer Software
An autodialer is a software which dials the numbers automatically from calling list. It predicts the agent availability, skip the unproductive, busy, unanswered calls and connect with customer quickly.
How Does an Auto Dialer Work
The mechanism behind the auto dialer working is simple. Let’s discuss in one-by-one step:
- Upload the contact list
- The system uses the prediction- based algorithm and sort out the voicemails and unanswered calls
- Route the call to the appropriate agent after detecting availability
- If the call is unanswered, auto dialer leaves a voicemail message
Auto Dialer Software Types
Most common types of auto dialers are predictive, preview, and power dialer.
Predictive Dialer
Predictive dialer use algorithm to predicts agent availability and dials multiple numbers simultaneously. It engages customers with live agents and filter out the busy signals and unproductive calls.
Preview Dialer
A preview dialer is an outbound dialer that sends a customer information to agents before placing a call. Thus, agent may review the customer record and decide how to interact them perfectly and offer right solution.
Power Dialer
Power dialer automates the dialing of leads in a list to reach customers effectively. Agents would not be wasting time on dialing numbers manually. The dialer automatically dials the next number after closing the current call.
Key Features of An Auto Dialer Software
The dialer software is best for your business because it has less expensive, easy to use and no special skill required. Here are some key features:
CRM Integration
You may easily integrate auto dialer software with your existing CRM (Customer Relationship Management) to retrieve customer data.
Detect Unproductive Numbers
Auto dialer filters out the unproductive numbers for example, voicemails, unanswered calls, and answering machine.
Call Transfer
Agents can access the cloud-based auto dialers by utilizing the internet. It allows the virtual call center to start outbound dialing campaigns without investing in expensive equipment.
Predictive Dialing
The auto dialer system incorporates predictive dialing that speed up this process by connecting just the answered calls with the agents.
Auto Dialer Software Benefits
Invest in auto dialer software to improve your business operations. Here we discuss some key benefits of this dialer:
Increase Agent Productivity
According to a research, more than one million customer service calls underlined important things which are:
- Increase customer frustration
- Agents struggling to respond effectively
Autodialer minimizes the agent workload and reduce idle time by automating the calling procedure. An autodialer skips the call if the number is busy, incorrect, and unproductive. So, agents can redirect their focus on how to deliver a personalized experience to prospects.
Improve Operational Efficiency
With autodialer software, you have the real-time analytics dashboard which gives you the freedom to track KPIs (Key Performance Indicators) across all calling campaigns. Agents get call recordings, performance data, and customer information.
Proactive Customer Support
Auto-dialers are helpful for both sales and support tasks, despite what many people think. An autodialer, for example, might be used by a utility company to notify consumers of a future outage. This technology can be used by a busy contact center to automatically follow up with callers who hang up while still in line.
Conclusion
The purpose of an autodialer is to support your agent’s work and improve the efficiency of your contact center. The sophisticated autodialer solutions of today enable smooth CRM integration. They give supervisors the authority to manage several call center campaigns.
They provide capabilities including voicemail drop, contact list management, call transferring, time zone adjustment, and real-time analytics and reporting. Therefore, spend money on autodialer software that meets your company’s requirements.