In the current time, ServiceNow is one of the greatest low-code/no-code tools that allow users to build apps and workflows. This can be built without the need of the expert coders. This makes it easy for the business users as well as admins to get started and solve the problems in a quick way. However, there are times when writing custom code is necessary to get the most out of the platform.
Here in this article, we are going to discuss in detail whether the coding is beneficial for ServiceNow or not. So if you take ServiceNow Training then this may help you understand how useful the coding for the ServiceNow is. This can help make smarter choices and avoid the limitations with creating powerful and flexible solutions. So let’s begin discussing these reasons:
Reasons why Coding is Beneficial or Required in ServiceNow:
Here we have discussed why coding is beneficial or required in ServiceNow. So if you take in-class training from the Service Now Training in Hyderabad then this can help you improve yourself in this career.
1. Complex Business Logic
Basic rules and workflows work for simple tasks. But when you have tricky approval chains, multi-step validations, or detailed data changes, you’ll need custom scripts.
Examples:
- Dynamic pricing models
- Advanced SLA rules
- Smart assignment logic
Using server-side JavaScript gives you the precision needed to meet detailed business needs.
2. Advanced Integrations
ServiceNow can connect with other tools using APIs, but not all systems are modern or simple. For tricky connections—like old systems, real-time updates, or custom security—you’ll need code.
Examples:
- Real-time sync with third-party systems
- Parsing unusual data formats
- Custom login or security steps
Scripting gives you control over how systems talk to each other.
3. Performance & Scalability
As your system grows, you’ll need to keep it running fast. Custom code helps make queries more efficient, process large data sets, and reduce system slowdowns.
Examples:
- Optimizing Glide Record queries
- Bulk data updates
- Scheduled background jobs
These improvements help avoid timeouts and keep things running smoothly.
4. Custom User Interfaces
Out-of-the-box UI tools are powerful, but sometimes you need something very specific. Custom code lets you build exactly what your users need.
Examples:
- Interactive dashboards
- Forms with smart field logic
- Mobile-friendly interfaces
This is especially useful when standard options don’t fit your workflows or design.
5. Advanced Reporting & Analytics
ServiceNow reports cover a lot, but deeper analysis often needs scripting. You can build more powerful and flexible reports with custom code.
Examples:
- Executive dashboards with live KPIs
- Predictive insights
- Combining data from multiple sources
This lets teams get the data they need in the format they want.
6. Security & Compliance
For organizations with high security needs, custom scripting is often required to meet specific rules and regulations.
Examples:
- Custom authentication
- Detailed audit logs
- Extra data protection steps
Scripts let you build and automate strong security practices.
7. When the Workflow Engine Isn’t Enough
Flow Designer works well for most automations, but some workflows are too complex. If you need more control, custom scripting helps.
Examples:
- Dynamic workflow paths
- Advanced error handling
- Deep system integrations within a flow
Script Actions and event-driven automation give you the flexibility to handle these cases.
8. Custom Notifications and Communication Logic
ServiceNow includes built-in notifications for emails, SMS, and other channels, but more advanced messaging scenarios often need custom scripting.
Examples:
- Sending conditional notifications based on complex logic
- Building multi-channel alerts (email + SMS + Teams/Slack)
- Creating dynamic message templates with data pulled from multiple records
- Custom script
Apart from this, there are many of the relevant courses that can prove to be a great investment in your skills. This include Service Now Admin Course which can improve the organizational efficiency:
Conclusion:
From the above discussion, it can be said that coding in ServiceNow can be beneficial for the developers who are looking to meet the company’s needs when they use coding. Coding allows companies to do more with their ServiceNow, in working fast and connecting this in a better way with other systems. So it is important to only use code when it really helps. Good coding should follow ServiceNow rules and be easy to keep working in the future.