Running a jewelry repair store? Then you would know how messy things can get in this business. Along with managing customers, you also have to keep an eye on several ongoing operations. If you keep using manual methods and procedures, such as paperwork, you will continue experiencing errors, issues, and missed entries.
That’s why you need to use jewelry repair store POS software. In the post below, we’ll let you know how such an automation tool can help you streamline daily ongoing operations. Stay with us.
1. Inventory Management on a Breeze
As a jewelry repair shop owner, you must keep an eye on several small parts, and repair accessories. Things get messy when you rely solely on manual methods and procedures such as paperwork to track everything. The result? Missed sales opportunities due to errors, and incomplete entries.
Let’s understand this here with an example for even better clarification. A customer visits you looking for a quick bracelet, ring, or earrings repair job. You have a look at it and quote them a price. Then, you start fixing it after they agree to the price. However, after some time, you find out that you don’t have that repair item in the inventory.
You tell this to your customer, and as they don’t have much time, they ask you to hand over their jewelry item. After this, they step out of your shop to start looking for some other repair service provider. This way, you lose several sales opportunities every now and then.
That’s where jewelry repair store POS comes in. Using this system, you can manage your inventory smoothly, and efficiently. For instance, whenever a repair part or item gets low in the inventory, the software automatically notifies you. So that, you would know what parts and accessories you need to order. Along with that, you can also re-order inventory using this system from your desired suppliers and vendors.
This way, you will always stay on top of your inventory and serve your customers right on time. Also, this is one of the ways POS software elevates jewelry repairs. When you have everything on time, you will no longer have to miss any sales opportunities.
2. Manage Your Repair Jobs Better and Inform Your Customers
Handling repairs can sometimes take several hours. Why? Some jewelry items are easy to fix, while others can take even an entire day. In the same way, at times, you also have to handle several customers, which can really frustrate you and cause delays with customer communication.
Take this example here. A customer visits you looking for a repair job. You accept the job and ask them to revisit your store after a few hours. However, they start calling and messaging you asking for the repair status just after a few minutes. As you are busy struggling with multiple jobs and customers, you are unable to get back to everyone.
As a result, your customers may lose interest in your business due to lack of communication. That’s why, using an automation tool such as a jewelry repair store POS is a must. Using this, you can always create repair tickets for every job that comes to the shop. In the ticket, you can include customer contact details, issues with the jewelry, and upload before repair images.
Then, whenever the repair is done, the software automatically notifies the customer. So, they would know their jewels, and gemstones have been fixed, and they need to revisit your store. You can also notify them even if there is a change in the repair status, helping you keep customers informed at every step.
3. Manage Your Team Members
Your repair technician and jewelers are the ones who help you make money. They are the reason why people trust your business. So, they are actually your asset, helping you grow. Therefore, you should keep admiring their efforts and praise their work.
Though, if we look at the other side of the picture, it tells a different story. Not all your employees are sincere to your business and may dodge you whenever they get a chance. Studies suggest that employee theft costs businesses around $18 billion annually. But you can track their performance and manage your cash flow.
Yes, you read it right. Using the right automation tool, you can check the attendance of your employees, and view the number of repairs they complete. You can also view the most selling, or profitable line items, and all the sales you make every day. This way, you can plan for even better results, and your employees would stay away from stealing anything from you.
Final Words
Running a jewelry repair shop can be hectic as you have to handle several customers and manage operations. With the right automation tool, you can boost efficiency, avoid losing any sales opportunities, and stay away from all the headaches.