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How to Install HP Printer Driver and Troubleshoot Its Offline Error

How to Install HP Printer Driver and Troubleshoot Its Offline Error

Windows 10 comes with an in-built HP printer driver for most types of printers, therefore you won’t have to install the printer using any software. 

But, Windows 10 does not automatically install the built-in HP printer driver, in-fact, you have to install the HP printer driver manually following these steps:

  • Step 1: Set Windows 10 to update to download ‘HP Printer Driver Software’
  • Step 2: Connect the ‘HP printer’ to your computer
  • Step 3: Add a ‘Printer wizard’ to install the built-in print driver.

After following the process of setup wireless HP Printer, if your printer is working, it means the built-in print driver is installed in your computer’s Windows 10.  

But that’s not it! Sometimes when you try to print a document, your printer says offline error.

You look at the printer menu and it shows the ‘HP Printer Offline’ message. This cannot be a normal-everyday scenario for many of you. 

Printers mostly go offline issues can be caused by many reasons like paper jams, going out of paper, minor network connectivity issues or may be due to hardware related issues such as printer drivers being outdated or corrupted. 

And, in case you have no idea why your Printer says Offline in Windows 10, then you’ll have to go manually if you want to make HP printer online by following below-mentioned steps:

  • Step 1: First of all you need to perform a few simple checks such as-
    • Ensure that your printer’s connected with your computer
    • You can also restart your printer.
    • Or reinstall the wireless HP printer
  • Step 2: If these checks don’t put your printer back online, then move further and click on the ‘Start Button’ on Windows 10.
  • Step 3: And, then in the menu on the Device Manager screen, click on the ‘Device Manager’ option > click on the ‘Action tab’ in the top menu > then click ‘Devices and Printers’ option in the drop-down menu. 
  • Step 4: On the ‘Devices and Printers’ screen right-click the ‘Offline Printer’ (which looks faded) 
  • Step 7: After that, click the ‘See what’s printing’ option in the appropriate menu.
  • Step 8: Following that, click the ‘Use Printer Offline’ option to remove the tick mark on this item.
  • Step 9: Then, hang on until the printer appears online.
  • Step 10: Once the HP printer’s status changes to online, it starts printing according to the print queue.

After following these steps if your Printer comes online “temporarily”, then troubleshoot the problem on your computer again with the following steps.

  • Click the Windows 10 ‘Start button’ open ‘Settings’ and on settings screen click the ‘Devices’ option.
  • Further on the Next Screen, click the ‘Troubleshoot’ option in the side menu.
  • Then, click ‘Printer’.
  • You’ll get the expanded Menu and in that click ‘Run the Troubleshooter Printer’ option.
  • Let it run to show suggestions to resolve the printer failure. It can be- 
    • Make the printer ‘the default printer’ or
    • The Windows Troubleshooter can hint at updating drivers.
  • Apply the suggested fixes and stick to the ensuing instructions after clicking ‘Apply This Fix’ at last.

This way, following these steps you can troubleshoot your printer, says offline error. However, if the status of your printer still continues to show as offline, then it is suggested to contact your printer company.

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