In today’s digital age, a company must have a solid online presence. For many companies, that means creating an accessible app or website. This way, customers can have the experience they want when they want without moving to the store. Here are five companies who are digitizing their customer’s experience:
1. Lyft
Lyft is a transportation network company that focuses on sharing rides. With their app, customers can request and pay for a ride without talking to the Lyft office. This saves time because they do not need to wait in line or order over the phone. Instead, they send out a straightforward text message. This way of getting around has become so popular that Lyft now operates worldwide.
2. Amazon
Amazon is the greatest Internet retailer in America. They use their technology to give customers a more personalized experience. They have a database with customer information. If you have purchased an item from Amazon shipping address is already saved on file. They set the address as default and use it when checking out next time. This new feature has recently done online shopping much faster for those who often shop on their website. People can now open up the app or go onto amazon.com and buy whatever they need within minutes.
Another way companies like Amazon make things easier for customers is through voice ordering. People can say what they want over their phone rather than typing it out every time. This saves time and energy for the person shopping. The customer does not need to go through every item on Amazon or remember the password for their account. All they have to do is say what they want, wait a few seconds, and then that’s it. Voice ordering has become popular among many people in America. Purchasing items over the phone may be something other companies will adopt soon too.
3. Netflix
Netflix is an American entertainment company that launched in 1997. They are known for creating original content like Stranger Things, Narcos, and Orange Is the New Black, and many others. Netflix also makes it easier to use other apps or watch TV by streaming them on your phone rather than downloading the app. People can open up the Netflix app if they want to watch something while browsing through their phones. This has made watching movies much more accessible. Customers do not need extra space on their phones. All they have to do is click play when opening up Netflix. This saves time, too, because customers only need to download once before watching. Netflix has a variety of shows and movies available online. It makes watching TV on their app much easier than going through other apps or websites. It is more convenient for people who do not have the patience to search around when looking for something new to watch.
4. Carooga
People can now buy a car online and have it delivered right to their doorstep. The company Carooga, which specializes in online car buying in Canada, enables the customers to access all the details they need about different car models. Anyone looking for a specific model of car can find one by searching on their website. They can select what they want and have the car delivered to them. This makes the entire process much faster than searching around at different dealerships. All you have to do is sit back and wait for your delivery.
5. Starbucks
Starbucks is an American coffee company that launched in 1971. They specialize in drinks like the Pumpkin Spice Latte and many others. Starbucks has recently added a new feature to its app. Customers can now pay using Apple Pay within seconds of checking out at any location across America. This saves time because people no longer need to take out cash or credit cards when shopping. They can pay by setting up payment beforehand with the app and then scanning it while leaving. This helps customers get what they want faster without going through all sorts of different steps to complete purchases. All you have to do is open the Starbucks app, order what you want, check out by scanning, and then leave.
Companies have made it easier for their customers by digitizing the customer experience. Customers can place an order in the comfort of their homes. This has helped speed up the transactions process. It has made buying and using products much more efficient.
