In the 90s, networks were simple, and the technology team was only tasked to fix machines that broke down. However, computer networks became more complex. There was also an increased number of devices in the offices like printers and fax machines. The growth necessitated the need for companies to increase the technology team’s scope. With time, all the work put a strain on the already limited IT resources and personnel. The gap led such companies to outsource such services from third parties, which is known as Managed IT services or MSP. The overall goal of MSP is to relieve the company of IT tasks if they have little or no internal capacity.
Common Types of Managed It Service Providers
Some types of providers that could be used to outsource managed IT services include the following:
- Managed networks and infrastructure- they eliminate the cost of owning and running a data center by bearing capital expenditure on behalf of the company.
- Managed security services- they provide a wide range of security solutions and remote updates.
- Managed communications services- they combine traditional call center features with human or automated forms of customer contact.
- Managed wireless and mobile computing services- they enable wireless company capabilities.
- Managed print services- they enable remote monitoring, updating, and managing the company’s document management infrastructure.
- Managed support services- they handle traditional help desk responsibilities.
- Business intelligence/ Data analytics services capture and analyze data that reveals trends and patterns that the company can use in strategic decision-making.
- Managed cloud infrastructure services- they manage the storage of the company’s computing networks, operating system, and other application tools.
- Managed software as a service-they host, deliver the company’s software and ensure that it was constantly updated and improved.
Reasons for Undertaking Managed It Services
The drivers for outsourcing IT services may be financial, operational, or technological. Financial drivers of Managed IT services include cost savings over in-house IT and the desire to secure predictable IT expenses. Operational drivers of Managed IT services include relief that an outside party can provide top-notch security and need to handle IT tasks for a remote office or allow the IT team to focus on more strategic initiatives instead of small tasks and maintenance issues. Technological drivers of Managed IT services include technology growth and access to newer technologies – IT teams need to support how employees access company information remotely while also keeping company data secure.
Challenges OF Undertaking Managed IT Services
The main challenge for a company when moving to managed IT services is resistance by the internal staff due to outsourcing. IT systems do not operate in isolation, and the IT team might inevitably need to interact with the external providers. There might also be unexpected costs not included in the monthly contract bill. Another challenge is that managed IT services do not guarantee insurance policies; there is a risk of loss. However, other challenges might be related to the service providers themselves. Power Consulting is an NYC managed IT services company that is among the top-rated reputable providers.
Emerging Trends in Managed It Services
IT decision-makers are looking to allocate their IT resources differently as we advance. They aim to drive digital transformation, increase efficiency, and protect against future security threats. Past tech trends indicated that most companies invested in Artificial Intelligence and Virtual Reality. Emerging tech trends indicate that companies plan to upgrade their IT infrastructure. Small companies will majorly focus on managed infrastructure and managed support services. While medium and large companies will focus on managed cloud infrastructure services. MSPs will need to offer more data and IT security in response. They should also keep up with the growing trend of the Internet of Things.
In conclusion, you should consider factors such as the size of your company and your IT needs when deciding whether to engage the services of a managed IT provider. Before settling on a provider, ensure that they can perform all their duties with little to no challenges. It is also essential to keep up with the growing trends in IT in your company. Keeping up with trends will enable you to make the most out of Managed IT services in the long run.
