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A comprehensive guide on AOL mail issues

A comprehensive guide on AOL mail issues

A warm hello to all the fellow techies out there! The present writeup has been designed to talk about AOL mail, troubleshooting steps to follow if the AOL mail not working on Mac and Windows. The last section also talks about the steps to change the AOL mail password. Before anything else lets’ begin our writeup with a brief introductory discussion on AOL mail.

Introductory note on AOL mail

The webmail company, AOL is an American web portal and online service provider  brand based in the city of New York. Going back to its origins, AOL was basically known as PlayNet which was an online service that hosted multiplayer games which then shortly shut down after lending its services to Qlink in the year 1985. However, nearly a decade later Qlink too got shut down when an IBM PC client made it to the market focus on the non-gaming services launched under the name called,” America Online”. It was after that AOL grew on to become a giant in the field of online service with approximately 3 million active users in the year 1995. It was this service that actually was responsible for the advent of the internet in the mid-1990s and one of the best-recognized brands of the United States. Starting up with the dial-up service in America, AOL later provided a web portal, email, instant messaging service along with a web browser. However, it was in the year 2015 that Verizon Communications acquired it for $4.4 billion.

Troubleshooting steps to perform if AOL mail refuses to function on Mac 

Let’s get to the next section dealing with the steps to perform if AOL mail not working on Mac. Here are the steps below.

Problems while receiving AOL mails on Mac: To fix this issue follow the below-given steps.

  • First of all, launch “Mai” and go to the “Mail” menu and select the “Preferences” option.
  • Now from the “Preferences” window that appears on the screen click on the “Accounts” tab. Thereafter, choose your AOL email account from the left panel.
  • Now visit the “Account Information” tab and check your AOL email address to spot errors if any. To rectify the correction, click on the email address drop-down arrow and select the “Edit email address “option. You can now double either your full name or email address, edit the provided information and hit on “Ok”.

Problems while receiving AOL mails on Windows: There are various reasons that may impede mail’s working on Windows. In the below section we have mentioned the reasons along with the ways to troubleshoot this issue.

  • Remove and re add your AOL account: The configuration file may get corrupted thus leading to the AOL mail not working issues on widows. Remove and re add your mail account to overcome this difficulty with the below-given steps:
  1. From the Mail or Calendar app, select “Settings”.
  2. Now go to “Manage accounts” section, click on “Delete an account “and select the “Select and delete AOL account”.

Please note: Once you delete your mail account, you need to read it and check if the problem gets rectified. If not, you can try any of the solutions given below.

  • Check for the correct server settings in the mail app:
  1. First of all, go to “Settings”,” Manage Accounts” and click on “Select the Aol account” link.
  2. Here click on “Mailbox sync settings” options and check for the following settings :


The Incoming Mail Server: (For standard, use port143 or 993 for SSL connections.)

SMTP Outgoing server: (Set the port to 587)


SMTP Password: The same password that you had used to login to Windows 10 mail app.

Please note: You need to use IMAP protocol to synchronize AOL email to Windows 10 mail app.

  • Antivirus software might be the problem: Many times, the antivirus software yields to the mail issues. To fix the same, check your antivirus settings and change them. Make sure the Mail app is allowed to access through your Firewall. In case the Firewall isn’t the root cause of the problem, set the network type in your antivirus to “Trusted” and check if that solves the problem. You may also move ahead and disable’s your antivirus software which might also solve the AOL mail not working issue.
  • Run the “Troubleshooter”, it might work for you! Since Mail app is a Microsoft Store app, you may be able to fix the problem by running Microsoft Store Apps troubleshooter. Follow the below-mentioned steps to do the same:

a.To open the “Settings” app, press” Windows key and I” simultaneously.

            b. Once the Settings app opens, go to the “Update and Security” section.

c. Now from the left pane, select “Troubleshoot”. Thereafter, choose “Windows Store apps” from the right pane and click on “Run the troubleshooter”.

d. As the last step, carefully follow the onscreen instructions and complete the procedure to see the change.

Coming to the last step, we have brought for you the procedure to change the AOL account password on both web browsers and iOS devices.

Changing of AOL mail password in your web browser Change your AOL Mail password in your web browser following the below-given steps:

  • First of all, open your AOL account on your web browser using your AOL username and the present password.
  • Now tap on your name present on the top right corner of the screen to attain information on your account.
  • On the left corner of the new screen that opens, click on the “Account Security” option.
  • Click on the option “Change password” present on the right side under the Account security heading.
  • Now on the new screen that opens, enter the new password that you wish to keep and confirm it. Make sure you keep a password that is difficult to guess but relatable making it easy for you to remember.
  • To finish the process, click on “Continue”. You are given an opportunity to add a recovery email address or phone number. Enter the same however it is not necessary.

Changing of AOL mail password in your iOS device: Change your AOL Mail password in your iOS device following the below-given steps:

If you frequently make use of the AOL app to access your AOL account via your Apple device. Here is the quick guide to help you to change your AOL mail password to make it safer.

  • On your iPhone home screen, open your AOL app.
  • Now tap on the “Settings” option present on the bottom right corner of the screen.
  • Hit the “Privacy Dashboard” option present in the support section and proceed to the next step.
  • Click on the “Your account “option.
  • Scroll down the screen and click on your account and enter your account credentials when asked.
  • Now in “You’re Section”, click on “Edit account info”. Thereafter on the top left corner on the Personal info screen, click on the 3 horizontal lined “Menu” icon.
  • Now from the fly-out menu, select the “Account security” option and hit on the “Change Password” option.
  • Enter the new password that you wish to set in the requested fields and enter “Continue” thereafter.
  • To finish the process, click on “Done” on the password change confirmation screen that pops up.

I hope the writeup comes to your best advantage while looking for ways when AOL mail not working on Windows and Mac along with the procedure to change the AOL mail password. 

Keep reading this space for more such tech related writeups!

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