Businesses of all sizes are relying heavily on the extensive use of informational technologies.
However, during the first days of running your business, an IT specialist probably won’t make it to the top of your hiring list.
But as soon as your business picks up the steam, you’ll need IT experts to drive it forward, maintain efficiency and gain a competitive advantage.
If you’re unsure which roles you have to fill in to enable the further growth of your business, we present you with the list of six crucial IT roles every business needs.
1. IT Manager
Your first IT hire will most probably be an IT manager. As these IT experts are the ones that should provide value to your organization, they need to have proper IT training which will give them a comprehensive understanding of technology, and how its application may impact the bottom line.
At first, your IT manager will need to handle all the technology-related tasks. If your organization is small, you still won’t need any complex enterprise solution. One of your first IT manager’s responsibilities will be to ensure that your business has the right contracts in place with service providers and vendors.
Furthermore, your IT manager will look for the technology-based solutions that will boost your team efficiency, as well as open up the possibility for outsourcing specific tasks or enabling partial hires.
Finally, the IT manager will be there to provide you with timely technical support, without any additional charges, as well as to ensure your data is protected and backed up.
As your business continues to grow, and with each new IT hires, the role of the IT manager will change. They will leave most of the technical work to other IT team members, while they will focus mostly on more strategic questions.
As this position is far from being entry-level, your best choice is an IT expert with a strong technical background but interested in transitioning to management.
2. Hardware Technician
As a great deal of your workflow becomes digital, it’s vital to keep all your technology running smoothly and provide adequate support to all your employees when it comes to technology-related issues.
A hardware technician will be able to repair and manage your servers, computers, and other devices you use. Their role will range from installation, upgrades, and troubleshooting to keeping your network secure.
Apart from adequate IT training, hardware technicians should possess strong troubleshooting skills, as well as the ability to communicate complex matters simply and straightforwardly.
3. Network managers
Both network engineers and administrators fall into this category, but their responsibilities differ. While network engineers design and develop your business network, the role of network administrators is to maintain them.
Both of these positions require a clear understanding of your organization’s IT structure, as well as your business goals and plans so that they can design physical and wireless networks, and prepare it for future growth.
When making a hire, go for an experienced candidate, with excellent analytical skills.
4. Help Desk Support
Help desk support is the most visible part of your IT team. These IT experts are always at the frontline, trying to keep both the employees and the customers happy.
They will be the first one to identify any security threats and give a response to any immediate problems.
When making a hire, apart from the necessary technical knowledge of networks, hardware, and software, look for high problem-solving capabilities, as well as excellent conflict resolution and active listening skills.
5. Business analyst
When your business grows enough, a business analyst you’ll hire will be a link between your IT sector and other sectors in your organization, as well as all the other stakeholders.
They will use data they have on your business, review procedures and processes, and identify the areas that can be improved. Business analysts will then search for solutions that could increase your business efficiency, and at the same time, reduce costs.
In addition to having in-depth knowledge of business process models and modern analysis techniques, your business analyst needs to have excellent communication and networking skills.
6. Cybersecurity specialist
If your business deals with sensitive data, it’s crucial to keep it protected. Cyber attacks pose a significant threat to businesses of any size. They can have devastating consequences – a report shows that 60% of small business that suffers a data theft shuts down within six months.
And since 66% of your customers would probably stop interacting with you if your business was hacked, hiring an IT expert to take care of cybersecurity issues is highly recommended.
As your organization keeps growing, opportunities for more specialized roles will open up. Your next hires will depend on the industry you’re working in, as well as the areas of your business that you want to develop, improve, or move forward.